After 20 years loyal service to RBKC
After 20 years loyal service to RBKC, Trellick Tower and Worlds End Estate, the service was today handed over to another supplier who won the service via competitive tender. When we attended today to hand over at 7am and again at 2pm with the keys no one from the new company was available or had visited the staff on site who will be there 24/7. The staff had limited contact with the new company and had no telephone numbers to make check calls and had been given a pair of black trousers, 2 shirts and a sweater for their uniform, talk about frugal. We asked, as we removed our 32-page book of assignment instructions, where are the new instructions for the staff, they showed us a 1-page sheet of bullet points. Whilst we appreciate cost is an element of any tender process, this is a client who most recently housed victims of The Grenfell Tower disaster, corners were obviously cut during that episode of appalling management and again we feel it may well happen again due to ongoing poor management and financial constraints, it goes without saying that handing over a 400k plus contract should be overseen by the client, if they can be bothered and the incoming supplier, if they have staff to do so!! Sobering thoughts for those poor tenants!!!!!!!!